Ordering Information

• • Add products to your cart wherever you see a quantity box by specifying the quantity and clicking the "Update Cart" button. You will then be taken to the "View Cart" page with the most recent item added at the bottom of the page. If you want to continue shopping, click the “Continue Shopping” button. If you are ready to checkout, click the “Checkout” button.

• For products you order regularly, we recommend that you add them to your Favorites list. You must be logged in to add products to your Favorites list. Learn how to manage Favorites at the bottom of this page.

• Promo code: If you received a postcard mailing or e-mailing with a campaign code, please enter it into your shopping cart prior to checkout. Note that regular web pricing will display at check out, but offer discounts will be applied when processed by Customer Service.

• Checkout / submit your online order: From the View Cart page, click the “Checkout” button. Follow the steps through Checkout and click the Submit Order button on the final page.

Switch Account

• If your login is enabled to order for multiple accounts, you may select one of the accounts after logging in. Look at the top right of the page for “Switch to Customer #” and use the drop down menu to select one of your enabled accounts. Contact Customer Service to adjust your list of enabled accounts.

View Order Pad

• Customize your ordering experience for quick, convenient online ordering! Here you can view and manage items for your account, including:
  • View All Items
  • View My Purchase History (items you’ve ordered in the past)
  • View My Item Cross Reference (includes item cross-references set up for your account)
  • View My Favorites (includes online favorites for the entire account)
  • View Login Account Favorites (includes online favorite items specific to your login account)

View Order History

• Pre-requisite: You must already have an established online account and placed an order.
• Log in to your account

• From the My Account 360° Page, under the heading View Sales Order and History, click the “View History” button.

• Select the sales order you want to view and click View Detail

Track a Shipment

• Pre-requisite: You must already have an established online account and placed an online order that has shipped.
• Log in to your account
• If you know the PO# or Order Number:
  • On the My Account 360° Page, enter your PO# or Order Number into the Order Tracking field.
  • Then click the “Track Order” button.
  • Click on the Waybill # which is the tracking number (blue)
  • This will connect you to the UPS website to view tracking information
• If you don’t know the PO# or Order Number:
  • On the My Account 360° Page, under the heading View Sales Order and History, click the “View History” button
  • Select the Sales Order you want to view
  • Select the Invoice button and click the “View Detail” button
  • Click on the Waybill # which is the tracking number (blue).
  • This will connect you to the UPS website to view tracking information

Print an Invoice

• Pre-requisite: You must already have an established online account and placed an order that has shipped and invoiced.
• Log in to your account

• On the My Account 360° Page, under the heading View Sales Order and History, click the “View History” button

• Select the Sales Order you want to view
• Select the Invoice button and click “View Detail”
• Click Print on your web browser

View Sales Order Status

• Pre-requisite: You must already have an established online account and placed an order.
• Log in to your account

• On the My Account 360° Page, under the heading View Sales Order and History, click the “View History” button

• Select the sales order you want to view and click  “View Detail”

Pending – Order submitted by customer to PDC.
Entered – Order received by PDC and uploaded to system
Booked – Order inventory reserved and scheduled, credit card charged by PDC.
Closed – Order shipped to customer.
Cancelled – Order cancelled before booking.

Add or Edit a Shipping Address

• Pre-requisite: You are already logged in to your account.

• From the My Account 360°  Page, click “Go to Address Book”
•  Edit or remove an existing shipping address displayed by clicking “Edit/Remove”
• To delete the shipping address from your address book, check the box “Permanently delete from account
• Add a new shipping address by clicking “Create a new shipping address” and filling in the field completely. Then click “Update Address” to save.

• You also have the option to add a shipping address during the checkout process.
  • From the Address Information screen, click Create New Shipping Address.
  • Type in the complete address and then click Update Address.
  • Make sure you have selected the correct Billing and Shipping Addresses and click Proceed with Checkout to complete your order.

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Add a Billing Address

• Pre-requisite: You are already logged in to your account. Billing address must match credit card information.
• You have the option to add a shipping address during the checkout process.
• From the Address Information screen, click Create New Billing Address.
• Type in the complete address and then click Update Address.
• Make sure you have selected the correct Billing and Shipping Addresses and click Proceed with Checkout to complete your order.

Manage Favorites

• Pre-requisite: You must already have an established online account.
• Log in to your account
• Add Product to Favorites List
  • From any product ordering page, click the “+ Favorites” button to add a product to your Favorites list. You will briefly see the message “Add success!” which confirms the product was added to your Favorites list.
• View Your Favorites List
  • From the My Account Page, click Favorites. Then you will see a list of the products you’ve added to your My Favorites list.
• Order Products Quickly from Favorites List
  • From the My Account Page, click Favorites. Then you will see a list of the products you’ve added to your My Favorites list. You may then enter the quantity and click on the "Update Cart" button. You will then be taken to the "View Cart" page where you can checkout or continue shopping.
• Remove a Product from Your Favorites List
  • Check the “Remove” box for that specific product and then click the “Remove” button.

View Item Cross-Reference

• Here you can view any item cross-references that have been set up for your account. An item cross-reference is a customized link from PDC Healthcare’s item number to your specific item number. To set up a new item cross-reference, contact Customer Service at 800.255.1865