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Ordering Information


Contents:
Online Ordering
Adding Products to Cart
Quick Order
Coupons
Checkout
International Orders
Create Login Account
Using My Account 360
Login
Logout
Request Forgotten Password
Change Your Password
My Dashboard
Account Information
Address Book
Add/Edit/Delete a Address
Managing Shipping Addresses
Managing Billing Addresses
View Order History
View Sales Order Status
Track a Shipment
Print a Sales Order
Manage Favorites
Newsletter Subscriptions
Terms & Conditions

 

Online Ordering

 


 

 

  • If you know the product number or name, you can enter it by selecting “Quick Order” located on the top of our website.This will take you to the "Quick Order Entry" screen where you enter the product number or name, specify the quantity and color and click on the "Add To Cart" button. When you are done adding products to your cart, click on the "View Cart" button to view cart and proceed to checkout.

 

  • For products you order regularly, we recommend that you add them to your Favorites list. You must be logged in to add products to your Favorites list. Learn how to manage Favorites at the bottom of this page.

 

  • Coupon code: If you received a mailer or e-mailing with a Coupon code, please enter it into your shopping cart prior to checkout.
  • Checkout / submit your online order: From the View Cart page, click the “Checkout” button. Follow the steps through Checkout and click the Place order now button on the final page.

 

  • NOTE: If you do not have a login,you may create one when placing an order online or by following the steps below.

 


 

International Orders:
For orders outside the USA and Puerto Rico, please contact our International Department at 818.897.1111 or email
intl@pdcorp.com.

Canada customers: Contact Admitec at 800.267.6757 or visit www.admitec.ca
Europe, Middle East and Africa customers: Contact PDC Europe at +32 67 89 56 56, or e-mail info@pdcsolutions.eu
Latin America and Asian-Pacific customers: Contact the PDC International Department at 818.897.1111 or e-mail intl@pdcorp.com

  • Option 1: Contact Customer Service at 800.435.4242 to set up a login account on your behalf.
  • Option 2: Create a new login during the checkout process select “Create an account for later use”.
  • Option 3: Go to the Log in pull down menu and select “Register”. Simply follow the onscreen instructions to create a login account using your e-mail address and a password.
  • Option 4: Click the My Account 360° link at the top of the web page. Select “Create an Account” then follow the onscreen instructions to create a login account using your e-mail address and a password.

 

Log In to Your Account

  • Pre-requisite: You must already have an established online account.
  • Click the My Account 360° link at the top of the web page.
  • In the Customer Login section, type in your e-mail address and password.
  • Pre-requisite: You are already logged in to your account.
  • Click the My Account 360° link at the top of the web page.
  • In the Log Out section, click log out.
  • If you don’t receive your password within an hour, be sure to check your spam folder.If you still do not see an email from us, please contact Customer Service at 800.255.1865
  • Click the My Account 360° link at the top of the web page
  • Log in to your account
  • Click on Account Information link on the side menu
  • In the Edit Account Information screen select “Change Password”, type in your current password and your new password. Retype your new password again. Click the “Save” button.

My Dashboard

  • Pre-requisite: You must already have an established online account.
  • Log in to your account.
  • Click on My Account 360°
  • Click on the “My Dashboard” button in the “My Account 360*” box.
  • The screen gives you quick views to:
    • Recent Orders
      • With option to View or Reorder
    • Account Contact Information
      • With option to Edit
    • Newsletter subscription status
      • With option to Edit
    • Account Address Book
      • With option to Edit and set defaults
    • My Recent Reviews
      • With option to View All

Updating Account Information

  • Pre-requisite: You must already have an established online account.
  • Log in to your account.
  • Click on My Account 360°
  • Click on the “My Dashboard” button in the “My Account 360*” box.
  • From here you can view and make changes to your:
    • First Name
    • Last Name
    • Email Address
    • Phone Number
    • Company Name
    • Account Number (if you know it; supplied by PDC)
    • Password
  • Click “Save” button to keep any changes.

Address Book:

  • From the My Account 360°  Page, click “Click "Address Book"”
  • Add a new address by clicking “Add New Address ”, filling in the required fields, and clicking “Save”.
  • You have the option of setting this new address as your default shipping and/or billing address.
  • From the “Address Book” screen, you may Edit or Delete “Additional Address Entries”
    • Click “Edit Address” under the address you wish to change, update as necessary, and click “Save”. Use Edit to change a saved address to your default (billing or shipping).
    • Click “Delete Address” you wish remove,confirm on the pop-up prompt.

Address Book:

  • From the My Account 360°  Page, click “Click "Address Book"”
  • Edit Default shipping address displayed by clicking “Change Shipping Address”
  • Update the address as needed, and click “Save Address”.
  • You also have the option to add a shipping address during the checkout process.
    • Under the Billing Address information area, chose “New Address” from the drop-down menu.
    • Type in the complete address. If you want to save it in Address Book select the “Save in address book” box.
    • Make sure you have selected the correct Billing and Shipping Addresses and click Place order now to complete your order.

Address Book:

  • From the My Account 360°  Page, click “Click "Address Book"”
  • Edit Default Billing Address displayed by clicking “Change Billing Address”
  • Update the address as needed, and click “Save Address”.
  • You also have the option to add a shipping address during the checkout process.
    • Under the Billing Address information area, de-select the “Ship to the same address” box.
    • Under the Billing Address information area, chose “New Address” from the drop-down menu.
    • Type in the complete address. If you want to save it in Address Book select the “Save in address book” box.
    • Make sure you have selected the correct Billing and Shipping Addresses and click Place order now to complete your order.

View Order History

  • Pre-requisite: You must already have an established online account and placed an order.
  • Log in to your account
  • You will see a list of your previous orders.
  • If you want to view the order details, simply click “View Order“ on a selected line.
  • If you want to reorder that a particular order, simply click “Reorder” on the selected line.

View Sales Order Status

  • Pre-requisite: You must already have an established online account and placed an order.
  • Log in to your account
  • On the My Account 360° Page, click the “My Orders” button
  • Orders are listed with their status in the status column”

Pending – Order submitted by customer to PDC.
Entered – Order received by PDC and uploaded to system
Booked – Order inventory reserved and scheduled, credit card charged by PDC.
Closed – Order shipped to customer.
Cancelled – Order cancelled before booking.

Track a Shipment

  • Pre-requisite: You must already have an established online account and placed an online order that has shipped.
  • Log in to your account
    • On the My Account 360° Page, click on “My Orders” select the order you want to track by click on “View Order”. In View Order you have the tracking information for the order.
    • Click on the Waybill # which is the tracking number (blue)
    • This will connect you to the UPS website to view tracking information


 

Print a Sales Order

  • Pre-requisite: You must already have an established online account and placed an order that has shipped and invoiced.
  • Log in to your account
  • On the My Account 360° Page, under the heading click the “My Orders” button
  • Select the Sales Order you want to review, and click “View Order”
  • Click Print on your web browser

 

 

Manage Favorites

  • Pre-requisite: You must already have an established online account.
  • Log in to your account

 

Add Product to Favorites List

  • From any product ordering page, click the “Add to Favorites” button.
  • You will see the message ‘Product’ has been added to your Favorites which confirms the product was added to your Favorites list. You are then taken to My Favorites page. You may continue shopping by clicking “Click here to continue shopping.”
  • View Your Favorites List
    • From the My Account Page, click Favorites. Then you will see a list of the products you’ve added to your "My Favorites" list.
  • Order Products Quickly from Favorites List
    • From your “My Favorites” list, enter the quantity of the desired item and click on the "Add to Cart" button (or “Add all to Cart” if more than one item). You will then be taken to the "View Cart" page where you can checkout or continue shopping.
  • Share Products from Your Favorites List with family and friends
    1. Select My Favorites from My Account 360.
    2. Click on Share Favorites
    3. Add Email address of the person you want to share Favorites List with
    4. Add message you want to Send
    5. Click on Share Favorites

 

 

Newsletter Subscriptions

  • Log in to your account
  • If you wish to receive updates via email from PDC, toggle the check box to “checked”. “Unchecked” = no subscription.
  • You also have the option of changing this setting upon Order Checkout.

 


 

Online Ordering Terms & Conditions

Payment Terms

USA: Full payment in advance for online orders. We accept American Express, Visa, and Mastercard. Payment on your card statement will appear as "PDC"

Canada: Please call ADMITEC at 800.267.6757 or visit them at www.admitec.com.

International: For orders outside the USA and Canada, please contact our International Sales Department at 661.257.0233 or e-mail intl@pdcorp.com
Note: The wristbands featured on this website are not intended for Healthcare applications. To order products for Healthcare, visit www.pdchealthcare.com.

Sales Tax

State Tax is added where applicable. If you are tax exempt, please call Customer Service at 800.255.1865 to place your order by phone.

Lead Times

Refer to lead times shown for each product. Orders for 20+ boxes may require longer turnaround.

Shipment and Delivery Times

When ordering online, choices of shipping methods and associated costs are given. Please allow approximately 3-7 business days for ground transit depending on your location. Next Day Air and 2nd Day Air are also available. Products ship from distribution centers in California and Wisconsin.

Returns

All returns for credit require written authorization from PDC. To process a Return Merchandise Authorization form (RMA), contact Customer Care at 800.255.1865.Custom printed or serialized product is not returnable. Merchandise must be returned in full boxes, original packaging, and in good condition. Authorized returns must be received by PDC. within 10 working days from the date of issuance. PDC will allow returns under the following circumstances:

  • When ordered in error and if returned in less than 30 days of the date of invoice, freight prepaid by the customer. A 30% restocking fee will be assessed.
  • When shipped in error by PDC, and returned within 30 days from date of invoice, for full credit, including freight.